Theft/Fraud Prevention
Theft/Fraud Prevention
Under what circumstances can I report fraud?
If your crypto assets have been stolen, defrauded, or transferred to Amp-Digital Finance by someone else through illegal means, Or you are a victim of any kind of online scam and unable to reclaim your money you may file a report to Amp-Digital Finance.
Our Financial Crimes Compliance Team works hand in hand with Law Enforcement agencies to combat financial crimes, The mission of our Financial Crimes Compliance Team is to enhance the Global Security, deter and detect criminal activities to secure financial system from abuse by promoting transparency in the international Financial system.
In any of the following situations, you can report fraud via Amp-Digital Finance online customer support, email, or by filling out a form:
- Someone contacts you by phone, SMS, or email falsely claiming to be a customer service representative requesting a money transfer.
- You got scammed by a broker.
- You deposited your assets on a fake platform that claims they can help you gain profits.
- Impersonating a customer service representative to help you pass KYC or make money transfers and asking you to allow them to remotely control your computer.
- You were the victim of a scam asking you to invest and invite your friends to deposit money on a fake platform or other third-party service, After depositing all your assets your you found out its a scam.
- Your wallet's private key was leaked and your assets are stolen from your wallet as a result.
The Amp-Digital Finance, Financial Crimes Compliance Team strategy enables individuals, leaders and managers to define and pursue objectives crucial to mission success, prioritize resources, track progress, address gaps, and deliver consistent results. The Amp-Digital Finance, Financial Crimes Compliance Team works closely with Law Enforcement and regulatory agencies which involves other federal agency for Financial Crimes like Securities and Exchange Commission, in investigating cyber attacks and intrusions. We collect and share intelligence and engage with victims while working to unmask those committing malicious cyber activities wherever they are.
Our ultimate goal is to change the behavior of all criminals and organizations who believes that they can compromise individuals assets, accounts, data, networks, steal financial and intellectual property, and put critical infrastructure at risk without facing risk themselves. To do this, we use our unique mix of authorities, capabilities, and other partnerships to impose consequences against all the criminals and cyber adversaries.
You must ensure that the information you provide to Amp-Digital Finance is true and legal, otherwise you will bear the corresponding responsibility and consequences arising from it.
The Necessary Steps We Take When Handling Your Case:
1. Review your request
Once you we receive your case report, we will start reviewing your case. And you will be contacted by one of our Agent who will fully explain to you about the recovery process, and about your different options for funds recovery, and also ask for further details to complete our understanding of your case, if it's eligible.
2. Collect the evidence
We will guide you through the process of collecting all the relevant evidence that will help us in forwarding your case to ensure we reach the desired result to Recover your Money.
3. Build Your Case
After we found your case is eligible for a refund, we will quickly arrange all the evidence provided to us and document the informations in a structured way that will be simple and effectively presented to the connect organization and financial institutions. This might sound simple, but it's probably one of the most complicated tasks in the process. Dealing with the financial institutions often requires a profound understanding of laws and regulations in different countries as well as knowing the terms of service, agreements, chargeback and refund mechanisms.
4. Case Tackling
Having provided all the necessary informations and evidence needed, we will proceed with the case with full force and confidence, knowing we have all the necessary resources to bring the entire case to justification, and recover your money.
